1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $25-$70. Second advantage is time frame. These templates are all ready-made. You just customize them to fit your needs and add your own content.
2. Is it possible to use your templates to develop websites for my customers?
Yes. Our templates are perfect for designers who want to offer their customers a high-quality design and also save time and money.
3. I would like to purchase a template for myself or a client. What software do I need?
Please make sure that you've carefully read the 'Sources Available' and 'Software Required' sections in the template preview window - before you make a purchase. Each preview lists what files are included in that template and what software you need for editing that design. Please note: We do not furnish Adobe Dreamweaver .DWT files, Adobe GoLive .SITE files or Frontpage Extensions.
4. What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library. You will need unzipping software to open the .zip archive.
Most users will already have this software installed as part of their computer's operating system, but just in case you find yourself without - Windows users may visit: WinZip.com. Mac users may visit: StuffIt.com.
If we are going to be working with you to develop your website, you do not need to unzip the file. You will be given directions on how to email the file to us when you sign up for customization.
5. In what formats are your templates available?
Website templates are available in PhotoShop and HTML formats. Fonts are included with the PhotoShop file. In most templates HTML is compatible with Adobe GoLive, Adobe Dreamweaver and Microsoft FrontPage.
6. Do you provide Adobe Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions?
No. We provide you only plain HTML files.
7. Do you provide any scripts with your templates or could you do some custom programming?
Our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. Basic scripts can be easily added. Contact us to discuss your needs.
8. What is the free clipart library?
It is a selection of elements that may be helpful during creation of websites using our templates.
9. What am I allowed and not allowed to do with the templates?
You may:
- Build a website using the template in any way you like.
You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to any of our products, modified or unmodified.
(All products are property of content providing companies and individuals.)
- Make more than one project using the same template.
(You have to purchase the same template once more in order to make another project
with the same design.)
10. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template will be permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
11. Is it reasonable to make a unique purchase of a template that was already purchased before?
Yes. Because there is very little chance that you will find the same design on the Internet. According to a survey done by Netcraft there are now more than 182,000,000 websites on the Internet. That means that billions of web pages are being served daily.
12. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
13. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
14. Do you accept PayPal for template orders?
No, we do not accept PayPal for template orders.
15. I would like to make payment by company check. Is that possible?
Please use the MoneyBookers payment option. They accept payments by check.
16. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is downloaded or shipped. You are responsible for understanding this upon purchasing any article at our site. Please make sure that you've carefully read the 'Sources Available' and 'Software Rrequired' sections. We only make exceptions to this rule when the product appears to be not-as-described on a case by case basis in agreement with the parties concerned. The deadline for any refund claim is one week after the delivery date.
17. I ordered a template, but haven't received the download information.
In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).
18. I was billed twice. I received 2 emails from merchant.
Make sure that these charges have different order IDs. If it is so, contact our billing department.
19. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.
20. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for the exclusive price. Look for similar templates in our collection.
21. How can I modify a template to suit my particular website?
Please visit our Help Center to get detailed information.
22. I have no web design experience. Can you customize the template for me?
Absolutely! Contact us to discuss your needs.
23. Are your templates Microsoft Front Page compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Adobe Dreamweaver and Microsoft FrontPage. Please check the 'Sources Available' field in the template preview window.
24. What is Adobe PhotoShop?
Adobe PhotoShop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at the Adobe website: Adobe PhotoShop.
25. What software do you recommend for making HTML?
We think that Adobe Dreamweaver is the best.
26. How can I modify flash portion of the template?
You need to use Adobe Flash to edit animated part of the template. Please visit the site of the developer: Adobe Flash.
27. When I try to open the flash .fla file, I get an error Unexpected file format.
This means that the .fla file is incompatible with your Flash version. Please
install Flash MX2004 or Flash 8 (check the software requirements to the
template) to edit this file.
28. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Adobe Flash.
29. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
30. What is the best place to find photos/images for modification of my template?
We recommend you purchase images from: istockphoto.com or dreamstime.com
31. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contact with contractually obliged designers.
32. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.
33. Are your templates compatible with any CMS?
We do not guarantee compatibility with any CMS. The only exception is PHP-Nuke Themes. They are 100% compatible with PHP-Nuke.
